Refund policy

Made-to-order items

All Maryon Mfg. products are handmade to order. Please allow up to 3-5 weeks for production before your order is dispatched.

Because each item is individually made, production begins shortly after your order is confirmed. If you need to cancel your order, please get in contact as soon as possible and Maryon Mfg. will do its best to accommodate your request before production begins.

Once production has started, order cancellations may not be accepted due to the time and materials involved in creating your item.

Personalised or bespoke items (such as items made with customer-specific alterations or requests) cannot be cancelled or returned unless they are faulty, damaged or not as described.

Handmade variations

Each Maryon Mfg. product is handmade individually, rather than mass produced. As a result, small variations may occur between items, including minor differences in stitching, fabric texture, felt edges and the positioning of handmade details.

These variations are a natural part of the handmade process and contribute to the character of each piece. They will not be considered faults where the item remains consistent with the description and photographs provided.

Each item is carefully inspected before dispatch to ensure it meets the brand’s quality standards.

Sizing

Please check sizing information carefully before placing your order. Efforts are always made to ensure your item meets the measurements and description provided, but as all Maryon Mfg. products are handmade, small variations may occur.

Returns

For eligible items, returns are accepted in accordance with UK consumer rights.

If you wish to return an item, please contact Maryon Mfg. within 14 days of receiving your order to request a return. Once your return has been accepted, the item must be sent back within 14 days.

To be eligible for a return, items must be:

Unworn and unused
In their original condition
With all original tags and packaging intact

Items that have been worn, washed, altered, damaged or returned without their original tags may not be eligible for a refund.

Return postage

Customers are responsible for the cost of returning items unless the item is faulty, damaged or incorrect.

Customers are strongly urged to use a tracked delivery service when returning an item. Maryon Mfg. cannot be held responsible for items that are lost or damaged in transit while being returned.

Refunds

Once your return has been received and inspected, you will receive an email confirming whether it has been approved.

If approved, your refund will cover the cost of the returned item. Where required under UK consumer law, Maryon Mfg. will also refund the original standard delivery charge. Any additional delivery costs, such as express or upgraded shipping, are non-refundable.

Refunds will be issued to the original payment method. Please allow several working days for your payment provider to process the refund.

Faulty or incorrect items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible with details of the issue. Maryon Mfg. will work with you to resolve the problem.